Frequently Asked Questions
How do I get tickets?
Tickets can be purchased at The Pullo Center box office located on the third floor of the facility. Box Office hours are Monday through Friday from 10:00 a.m. until 2:00 p.m. for phone orders only, and two hours prior to events. They are also available to purchase over the phone at 717-505-8900 during normal box office hours or online 24 hours a day. VISA, MasterCard, Discover, and American Express are accepted for both phone and internet purchases. Phone and internet orders will incur a convenience fee.
Tickets can also be purchased online by clicking here.
How do I get to The Pullo Center?
Does The Pullo Center have a security policy?
For the safety of our patrons, staff and performers, The Pullo Center reserves the right to inspect and search all items and guests entering the venue. Please arrive early in preparation for additional security measures. Guests should be prepared to have all hand carried items open and ready for inspection. Hand carried items include, but are not limited to bags and purses. When possible, limit the number of personal items brought into the venue in order to expedite this process.
We recommend that guests arrive at least 45 minutes prior to event start time and bring only essential items in to the venue.
Additional safety plans, including evacuation routes are posted on each level of the venue.
How early should I arrive?
If you have tickets waiting at the will-call window, they can be picked up as early as two hours prior to show time. If you have your tickets in hand, the theatre doors open a half hour prior to performance. This would be a good time to arrive in order to locate your seats and get ready for the show! You may want to allow a little more time for children's events, as there are sometimes additional tasks involved with getting the kids ready for the show.
What about accessible seating?
The Pullo Center is fully accessible. There is parking available in the front and rear of the facility as well as an elevator to travel between floors if necessary. We offer numerous locations for accessible seating, and can arrange the perfect seating for your needs. Call 717-505-8900 and mention your accessible needs when purchasing your tickets.
Where do I park?
Ample parking is available in the front and rear of The Pullo Center.
Is there a Parking Fee?
No. Parking is FREE!
Can I buy food at the theater?
The Pullo Center houses The Spotlight, a fantastic cafe offering an array of beverages, snacks, and light faire. We do not allow food inside the theatre, but The Spotlight offers a relaxed setting just outside the main doors where you can enjoy your snacks or a steaming cup of coffee!
View the Spotlight Menu HERE!
What restaurants are in the area?
View a list of restaurants in the area.
What about local lodging?
Does The Pullo Center offer group discounts on tickets?
Yes we do, and most shows offer a great discount for groups of ten or more! If you are interested in more information on group sales, call Amber Patton at 717-505-8935, or visit the group sales section of our web site.
How do I become a volunteer at The Pullo Center?
We would love for you to become a volunteer! Please send your name, e-mail address and phone number to Luke Coar at 717-505-8951 or firstname.lastname@example.org.
Is The Pullo Center a non-smoking facility?
Yes. The Pullo Center is completely a non-smoking facility.
Can we purchase alcohol at The Pullo Center?
No, The Pullo Center does not sell alcohol because we are part of Penn State York, therefore we cannot allow alcohol on the campus. Thank you for your understanding!
What is the photo/recording policy at The Pullo Center?
Non-professional, non-flash, still photography is permitted at most events. However, for some events, at the request of the artist/performer, photography of any type may be prohibited. Please contact The Pullo Center Box Office for any clarification.
Video and audio recording devices, flash photography, and professional photography equipment are not permitted without express written consent. Cell phone cameras are permitted, however, video recording using a cell phone camera or any type of mobile device is prohibited.
Patrons found possessing professional equipment not expressly authorized will be asked to leave their cameras in their vehicles, or will otherwise be escorted from the venue. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.
What happens if there is inclement weather on the date of a show?
If inclement weather occurs during a scheduled event, this does not mean the event will automatically be canceled. If the act in question is able to arrive and perform, the show will take place as scheduled, and refunds/exchanges will not be offered. If the act cannot perform, and the show is canceled or postponed, refunds will be offered at the point of purchase, or tickets will be accepted at a later reschedule date if that is an option.
If you would like more information, the Box Office will have more details included in a voicemail, please call 717-505-8900.